Thank you for trusting FreshAddress with one of your most valuable assets – your customer data!

You can rest assured that your data is safe with us. Here at FreshAddress, we are committed to:

  • Service. Our objective is to be a trusted business advisor that you can depend upon now and in the future.
  • Quality. We are committed to providing exceptional quality — the highest in the industry, backed by a 100% deliverability guarantee.
  • Privacy. We take privacy seriously. You can trust us because we will maintain your lists’ absolute security and confidentiality. Read our data security policy.

Our Philosophy:

Our Client Services team provides equally efficient, accurate, honest and prompt support to all clients, regardless of the scope and complexity of the project at hand. We keep our promises and are always striving to exceed expectations.

You can reach our team by calling 617-965-4500 x222, via chat through the Client Portal or via email at If you have an after hours emergency you can reach our staffer on call by dialing the number above.

Next Steps:

  1. Your Project Manager will contact you with instructions on how to begin the process
  2. You will be asked to format and transmit your file
  3. Once FreshAddress receives a deposit from your company, we will begin processing your list (please note: job turnaround time begins when list processing begins)
  4. Once list processing begins, you will receive weekly email updates from your Project Manager
  5. You will be asked to build and approve your permission message in three easy steps using FreshAddress’s creatives tool, if applicable
  6. After we complete the matching phase and just prior to the messaging phase, we will notify you to upload your unsubscribe list
  7. When list processing is complete (see below for standard timing), you will receive a summary report of our findings and results
Service Turnaround Time*
Consumer Email Append 15 business days
B2B Email Append 25 business days
Reverse Append 10 business days
ECOA 18 business days
SafeToSend® Managed Service 1 to 3 business days**

* Services may require up to 5 additional days for input files greater than 2.5MM and up to 10 additional days for input files greater than 10MM

**Depending on input file size

Once you retrieve your file, you will have 10 business days to test your results and return any undeliverables. If you are an Appending, ECOA, or SafeToSend client, you will be automatically reminded quarterly to resubmit your list for re-runs.

Please don’t hesitate to Contact us with any questions or comments you may have.