about us

Privacy Policy

This privacy policy relates to both the FreshAddress business services website (www.freshaddress.com) and the FreshAddress free consumer website (www.freshaddress.com/stayintouch).

Our Commitment To You

FreshAddress is committed to protecting your privacy.

  • Your current email address will not be provided to any company we work with unless:
    • You are already a customer or donor of the company, and
    • The company already has your full postal address or old email address, and
    • You are notified of what we’re doing, and
    • You are given an opportunity to opt-out.
  • Personally identifiable information will never be released in our aggregate statistics.
  • You can cancel your account and remove all your email addresses from our service at any time.

If you have questions or concerns regarding this privacy policy, you should contact us at:

FreshAddress, LLC
36 Crafts Street
Newton, MA 02458
(617) 965-4500
Contact Us

Email from Us

For your protection, our free consumer website (www.freshaddress.com/stayintouch) sends a confirmation email to every address you state to be your own. In addition, we may periodically send an email to other addresses listed in your account to confirm that they are still working. In each email message, an easy option is provided to cancel your registration.

If you are on our business services website (www.freshaddress.com), the email address you provide us may be sent information on our services and FreshAddress-specific corporate news. Of course, at any time you may opt-out by following the instructions in the message.

Your Information

On our free consumer website, only your current preferred email address (your “FreshAddress”) is required during registration. It is then available only to someone who already knows one of your other email addresses or your name, assuming you’ve given us this information. An “extreme protection” option is offered for our members with even more stringent privacy needs.

All other email addresses you register with us are held confidential and will not be disclosed to anyone without your instruction. Your name and location, if provided, will be included in search results to eliminate potential confusion between reused email addresses.

On our business services website, contact forms may request your name, contact details, and other information that will best enable us to understand your needs. The information you provide us will be used by our sales and marketing team to respond to your inquiry and stay in touch in the future.

Both on and off line, we go to great lengths to protect your personal information. We employ advanced technical means to detect and deter unauthorized use of our site, and we will prosecute violators to the full extent of the law. In the office, all of our employees and partners have signed agreements pledging to maintain appropriate levels of confidentiality, and both physical (e.g. locks, paper shredders, etc.) and electronic (e.g. passwords, firewalls, etc.) tools are routinely utilized to provide you a high level of privacy protection.

Your Friends

If you choose to list your friends on our free consumer website, we may send a message to them to verify that their email addresses work. Your friends will not be solicited or contacted further, except for the sole purpose of finding your working email address in the event your current preferred email address bounces and we have no other effective method of contacting you.


If you choose to use our referral service to tell a friend about our free consumer website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. FreshAddress.com stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.

Your friend may contact us at the address listed above to request that we remove this information from our database.

Cookies & Clear gifs

You may use www.FreshAddress.com without accepting any cookies. We may utilize cookies, clear gifs, or other graphical images to create a link to the information you provided us during your registration process and make it easier for you to log in next time you visit. Some of our business partners (e.g. advertisers) may also use cookies on our site. FreshAddress, LLC has no access to or control over these cookies.

Partners and Information Sharing

FreshAddress, LLC works with a number of carefully-screened companies and nonprofits that maintain certified opt-in mailing lists, comprised of individuals who have personally subscribed. When you update your email address on our free consumer website, our service will allow you to continue to receive your existing email subscriptions without any effort on your part. We require each of our partner companies to provide an easy method to cancel your subscription in each mailing.

FreshAddress, LLC may utilize a third party to provide certain services (e.g. Internet access, message delivery, etc.), or FreshAddress, LLC may sell, transfer or merge particular services, businesses and/or other assets to a third party. When necessary, personal information you have provided to FreshAddress, LLC may be shared as part of such a transaction. In such instances (eg: an ownership change or other business transition), users will be notified by the method outlined in the Notification of Changes section below.

Other Sites

The free consumer website may include advertising banners or links to other websites. Please note that FreshAddress, LLC cannot be responsible for the practices of other companies, and we recommend you review their privacy policies carefully.

Corrections and Updates

Changes, additions, and updates to your registration on our free consumer website can be made easily through our Update function at http://freshaddress.com/update.

Notification of Changes

In the unlikely event that our policies change regarding the use of your personally identifiable information, you will be notified by an email sent to your registered email address or we will place an announcement on our website with at least 30 days advance notice.


We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.