Have you met Renee Soucy, our Automated Systems Manager? She grew up on the north shore of Boston and is a Massachusetts girl through and through. Dedicated and passionate, she provides tech support and assistance to our clients who use our automated services. She also works closely with our cloud developers on improvements and maintenance.
Q: What’s your background experience?
A: I got my start in the hospitality industry and spent the first half of my career working in hotels and travel. My bachelor’s degree is in Hospitality and Tourism Management with a minor in Information Technology from the University of Massachusetts at Amherst.
Although I found working in hospitality rewarding, I’ve always found computer programming and databases very exciting. Growing up, I took as many tech classes as possible and spent many hours completely glued to my computer teaching myself HTML & Flash. In 2010, I decided to go back to school to get my Masters in Information Technology from Bentley University…and here I am at FreshAddress.
A: I started working at FreshAddress in January 2012. It was a full-time IT internship opportunity, as I was finishing my last semester at Bentley. It was basically the perfect opportunity for me. I was able to combine my customer service skills with my passion and past experience with technology. I was hired after graduation and found my niche in managing our automated services – an area where my broad background in technology and customer service goes to good use.
Q: If you could give one email marketing TIP, what would it be?
A: Keep your data organized! If your data is organized, you can work smarter and learn a lot from it. To me, that means equipping yourself with the right tools and knowing what you’re working with.
Q: What’s your favorite part about being the Automated Systems Manager?
A: Learning new things every day! My job involves a lot of moving parts and requires working across the organization. No day is ever the same and every day brings a new challenge. I definitely have days that can be super challenging, but in the end, that’s probably what I love the most! It’s rewarding when my hard work pays off.
Q: What are some things you enjoy when you’re not thinking about databases and email?
A: Sleeping! Although I’ve been kind of lazy lately, I’ll never get tired of running along the Charles River in Boston. I love long distance running, mostly because I like to explore and eat as much as I please. I ran the Boston Marathon in 2010 and 2011 for charity and hope to run again one day. Aside from that, I’m also really interested in web application development.