One of email marketing’s great advantages is that it’s data-driven. You can modify what you send, when and to whom, based on the information you have about subscribers and their responses to your messages. Segmentation and other targeting tactics become easier and more effective if you have relevant subscriber data. It’s tough to send a […]

Simple sign-up forms for promotional email don’t need much thought. A field for the address, a submit button…done! Slap it up on your web pages and wait for that list to grow. Yay! Or not yay! Handing over an email address is a commitment, so the sign-up form needs to eliminate any friction – emotional […]

Testing is rather like going to the gym. We know it’s good for us, we know we should do it more often, but…our heart’s just not in it. So what’s stopping us? First, some are unconvinced of the real benefits. Second, testing can drop down the priority list when 101 other tasks demand your attention. Third, there’s […]

What’s the most creative and exciting part of email marketing? Writing the preheader! Well…maybe not. It does, however, deserve your love and attention. There are good reasons why you find that line of preheader text perched at the top of any “anatomy of a marketing email” chart. In email marketing, the early impression created by your […]

What do a Twitter post, a Vine snippet, a Facebook update, and a QR code have in common? They have all condensed something bigger— an experience, an ad, or an idea—into its most succinct and compact essence. This concentrated way of communicating larger themes has itself become a meme – “snackable content.” It’s popped up […]

Email design is important. Deliverability is very important. But then so is your subject line. And your offer, copy, call to action, timing and targeting approach. Of course, none of these will make any difference at all if nobody is actually on your email list! That’s why attention also needs to go to address acquisition […]

Everyone’s list of email marketing success factors includes the idea of relevancy. “Make your emails more relevant” urge experts everywhere. Great, but…um…how? The same experts point – rightly – to the exciting potential in automated messaging, segmentation tools and similar. But one tactic that is often overlooked is the simple event or news tie-in.

Spend five minutes with any email expert and they’ll tell you to “deliver value to your subscribers!” OK, it’s good advice. But…hot offers and content are just a waste of inbox space if your email doesn’t catch the subscriber’s attention. And if they don’t even recognize your email, they might mark it as spam. Ouch! […]

Send the right offer to the right customer at the right email address – that’s a key goal of a robust email marketing program. How do you accomplish this? The answer shouldn’t be surprising: Know your customers. But that can mean a lot of different things. There’s a lot of room on the spectrum between […]