Customer Journey

Understanding the process your customers, and prospects, go through before deciding whether to buy your product or service is important because it helps determine how to communicate with them so they choose your company instead of a competitor. Customer data guides that understanding – so it’s essential that you base your decisions on accurate, up-to-date […]
Customer Journey

3 Free Holiday Email Marketing Preps And when we say “free,” we mean it. We know, we know. It’s August. You’re probably still deep into your back-to-school and Labor Day campaigns, with Halloween in your sights. But we’d like to encourage you to think ahead to the all-important fourth quarter and how your holiday email […]
Customer Journey

Email is a great direct-sales tool. But, if you’re using email just to push your latest promos, you’re cheating yourself and robbing your customers of the opportunity to connect more deeply with your brand. No matter how wonderful your brand or how great your products and services are, your customers are not always in the […]
Customer Journey

Email is the cornerstone of your customer interactions. Without it, your customer experience program is in big trouble. Disagree? Take email out of the customer journey equation for a minute…. How are you going to nurture prospects from awareness, to conversion, to raving brand fanatics? You could call them relentlessly. You could stalk them on social […]
Customer Journey

The #1 Item On Your Holiday Email Marketing To-Do List! You might be ready to lock down your holiday email marketing plan, but don’t flip the switch until you are certain that the mobile experience your mobile shoppers will encounter is as good as you can make it. This doesn’t mean just being “mobile friendly.” […]