client center

Client Center

Thank you for trusting FreshAddress with one of your most valuable assets – your customer data!

You can rest assured that your data is safe with us. Here at FreshAddress, we are committed to:

  • Service. Our objective is to be a trusted business advisor that you can depend upon now and in the future.
  • Quality. We are committed to providing exceptional quality — the highest in the industry, backed a 100% deliverability guarantee.
  • Privacy. We take privacy seriously. You can trust us because we will maintain your lists’ absolute security and confidentiality.

Next Steps:

  1. Your Project Manager will contact you with instructions on how to begin the process
  2. You will be asked to format and transmit your file
  3. Once FreshAddress receives a deposit from your company, we will begin processing your list (please note: job turnaround time begins when list processing begins)
  4. Once list processing begins, you will receive weekly email updates from your Project Manager
  5. You will be asked to build and approve your permission message in three easy steps using FreshAddress’s automated system, MessageExpress, if applicable
  6. After we complete the matching phase and just prior to the messaging phase, we will notify you to upload your unsubscribe list
  7. When list processing is complete (see below for standard timing), you will receive a summary report of our findings and results
Service Turnaround Time*
Consumer Email Append 15 business days
B2B Email Append 25 business days
Reverse Append 10 business days
ECOA 18 business days
SafeToSend® Full Service 1 to 3 business days**

* Services may require up to 5 additional days for input files greater than 2.5MM and up to 10 additional days for input files greater than 10MM

**Depending on input file size

Once you retrieve your file, you will have 10 business days to test your results and return any undeliverables. If you are an Appending, ECOA, or SafeToSend client, you will be automatically reminded quarterly to resubmit your list for re-runs.

Please don’t hesitate to contact us with any questions or comments you may have.